{"id":1433,"date":"2023-12-15T10:13:08","date_gmt":"2023-12-15T02:13:08","guid":{"rendered":"https:\/\/www.ruianding.com\/blog\/?p=1433"},"modified":"2024-01-25T09:54:08","modified_gmt":"2024-01-25T01:54:08","slug":"stay-signed-in-to-all-your-apps-pop-up-window-showed-as-blank-web-account-manager","status":"publish","type":"post","link":"https:\/\/www.ruianding.com\/blog\/stay-signed-in-to-all-your-apps-pop-up-window-showed-as-blank-web-account-manager\/","title":{"rendered":"&#8220;Stay signed in to all your apps&#8221; Pop-up Window Showed as Blank"},"content":{"rendered":"\n<p>This blog will share some insights from my recent troubleshooting experiences related to post-authentication issues with Microsoft first party services.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Overview<\/strong><\/h3>\n\n\n\n<p>Users encountered an issue where the &#8220;<strong>Stay signed in to all your apps<\/strong>&#8221; window, which is typically presented after authentication to facilitate device registration with Azure AD and management through Intune.<\/p>\n\n\n\n<p><a href=\"https:\/\/techcommunity.microsoft.com\/t5\/microsoft-teams\/popup-window-stay-signed-in-to-all-your-apps\/td-p\/2282584\">Popup Window: Stay signed in to all your apps &#8211; Microsoft Community Hub<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.ruianding.com\/blog\/wp-content\/uploads\/2024\/01\/image-85.png\" alt=\"\" class=\"wp-image-1768\" width=\"485\" height=\"471\"\/><\/figure>\n\n\n\n<p> This deficiency hindered users from performing further actions.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.ruianding.com\/blog\/wp-content\/uploads\/2023\/12\/image-33.png\" alt=\"\" class=\"wp-image-1451\" width=\"448\" height=\"447\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Workflow<\/h3>\n\n\n\n<p>The above window is triggered by the <strong>WAM (Web Account Manager)<\/strong> and calls upon the <strong>CXH (Cloud Experience Host)<\/strong> which in turn uses edgehtml to render the authentication page (e.g., <a href=\"https:\/\/login.microsoftonline.com\/common\/login?cxhflow=TB&amp;cxhplatformversion=10.0.19041\">https:\/\/login.microsoftonline.com\/common\/login?cxhflow=TB&amp;cxhplatformversion=10.0.19041<\/a>).<br>This process also involves loading various web statics such as JavaScript and CSS (e.g., <a href=\"https:\/\/aadcdn.msftauth.net\/ests\/2.1\/content\/cdnbundles\/ui-light.min_y6kevniabpxvxhzk1csrqa2.css\">aadcdn.msftauth.net\/ests\/2.1\/content\/cdnbundles\/ui-light.min_y6kevniabpxvxhzk1csrqa2.css<\/a>) to display the content correctly.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.ruianding.com\/blog\/wp-content\/uploads\/2024\/01\/image-86.png\" alt=\"\" class=\"wp-image-1771\" width=\"527\" height=\"135\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Troubleshooting<\/strong> Script<\/h3>\n\n\n\n<p>We can utilize the following CXH etl script to capture the CXH etl for narrowing down the issue:<\/p>\n\n\n\n<h5 class=\"wp-block-heading\">Start the capture:<\/h5>\n\n\n\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"bat\" data-enlighter-theme=\"\" data-enlighter-highlight=\"\" data-enlighter-linenumbers=\"\" data-enlighter-lineoffset=\"\" data-enlighter-title=\"\" data-enlighter-group=\"\">logman create trace \"shell_CloudExperienceHost\" -ow -o c:\\shell_CloudExperienceHost.etl -p {99EB7B56-F3C6-558C-B9F6-09A33ABB4C83} 0xffffffffffffffff 0xff -nb 16 16 -bs 1024 -mode Circular -f bincirc -max 2048 -ets\nlogman update trace \"shell_CloudExperienceHost\" -p {d0034f5e-3686-5a74-dc48-5a22dd4f3d5b} 0xffffffffffffffff 0xff -ets\nlogman update trace \"shell_CloudExperienceHost\" -p {AA02D1A4-72D8-5F50-D425-7402EA09253A} 0xffffffffffffffff 0xff -ets\nlogman update trace \"shell_CloudExperienceHost\" -p {4E749B6A-667D-4C72-80EF-373EE3246B08} 0xffffffffffffffff 0xff -ets\nlogman update trace \"shell_CloudExperienceHost\" -p {43D1A55C-76D6-4F7E-995C-64C711E5CAFE} 0xffffffffffffffff 0xff -ets\nlogman update trace \"shell_CloudExperienceHost\" -p {A70FF94F-570B-4979-BA5C-E59C9FEAB61B} 0xffffffffffffffff 0xff -ets\nlogman update trace \"shell_CloudExperienceHost\" -p {7ACF487E-104B-533E-F68A-A7E9B0431EDB} 0xffffffffffffffff 0xff -ets\nlogman update trace \"shell_CloudExperienceHost\" -p {4de9bc9c-b27a-43c9-8994-0915f1a5e24f} 0xffffffffffffffff 0xff -ets\nlogman update trace \"shell_CloudExperienceHost\" -p {EC3CA551-21E9-47D0-9742-1195429831BB} 0xffffffffffffffff 0xff -ets<\/pre>\n\n\n\n<h5 class=\"wp-block-heading\">End the capture:<\/h5>\n\n\n\n<pre class=\"EnlighterJSRAW\" data-enlighter-language=\"bat\" data-enlighter-theme=\"\" data-enlighter-highlight=\"\" data-enlighter-linenumbers=\"\" data-enlighter-lineoffset=\"\" data-enlighter-title=\"\" data-enlighter-group=\"\">logman stop \"shell_CloudExperienceHost\" -ets<\/pre>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Log Analysis<\/strong><\/h3>\n\n\n\n<p>Upon examining the ETL logs, we could filter specific elements and assess the actual HTTP responses.<\/p>\n\n\n\n<p>For instance, isolating the term &#8220;<strong>ui-light.min<\/strong>&#8221; allowed us to scrutinize the response in detail.<\/p>\n\n\n\n<p class=\"has-pale-pink-background-color has-background has-small-font-size\">Please be aware that the filenames for web static resources may change due to updates or modifications made by the Microsoft product group.<\/p>\n\n\n\n<p>For one issue I dealt with, we directly obeservd numerous 504 HTTP errors, indicating potential access issues to certain AAD CDN. <\/p>\n\n\n\n<p>In contrast, there&#8217;s another similar issue presented a more challenging scenario with no specific error codes returned, necessitating a comparison of HTTP response frames from different AAD CDNs.<\/p>\n\n\n\n<p><a href=\"https:\/\/aadcdn.msauth.net\/ests\/2.1\/content\/cdnbundles\/ui-light.min_y6kevniabpxvxhzk1csrqa2.css\">https:\/\/aadcdn.<strong>msauth.net<\/strong>\/ests\/2.1\/content\/cdnbundles\/ui-light.min_y6kevniabpxvxhzk1csrqa2.css<\/a><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1563\" height=\"400\" src=\"https:\/\/www.ruianding.com\/blog\/wp-content\/uploads\/2024\/01\/image-87.png\" alt=\"\" class=\"wp-image-1772\"\/><\/figure>\n\n\n\n<p>Interestingly, queries to the following url yielded no response headers or information. <\/p>\n\n\n\n<p><a href=\"https:\/\/aadcdn.msftauth.net\/ests\/2.1\/content\/cdnbundles\/ui-light.min_y6kevniabpxvxhzk1csrqa2.css\">https:\/\/aadcdn.<strong>msftauth.net<\/strong>\/ests\/2.1\/content\/cdnbundles\/ui-light.min_y6kevniabpxvxhzk1csrqa2.css<\/a><\/p>\n\n\n\n<p>Additionally, &#8220;ERROR_FILE_NOT_FOUND&#8221; messages were prevalent in the logs. <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1370\" height=\"295\" src=\"https:\/\/www.ruianding.com\/blog\/wp-content\/uploads\/2024\/01\/image-88.png\" alt=\"\" class=\"wp-image-1773\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Practical Resolution Steps<\/h3>\n\n\n\n<p>After conducting further tests within the customer&#8217;s environment using the PsExec tool to gain system context: <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1238\" height=\"560\" src=\"https:\/\/www.ruianding.com\/blog\/wp-content\/uploads\/2024\/01\/image-90.png\" alt=\"\" class=\"wp-image-1775\"\/><\/figure>\n\n\n\n<p>This discovery allows us to involve the effect user further involve the network team for a deeper investigation. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Conclusion<\/h3>\n\n\n\n<p>When facing similar issues, we could consider if there&#8217;s potential network issue affecting connectivity to AAD CDNs. Tools like <strong>CXH<\/strong> or <strong>Fiddler<\/strong> can be used in identifying and resolving these network-related problems.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This blog will share some insights from my recent troubleshooting experiences related to post-authentication issues with Microsoft first party services. Overview Users encountered an issue where the &#8220;Stay signed in to all your apps&#8221; window, which is typically presented after authentication to facilitate device registration with Azure AD and management through Intune. Popup Window: Stay [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"categories":[39],"tags":[],"class_list":["post-1433","post","type-post","status-publish","format-standard","hentry","category-drs-windows-client"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>&quot;Stay signed in to all your apps&quot; Pop-up Window Showed as Blank - \u6781\u7b80IT\uff5cSimpleIT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ruianding.com\/blog\/stay-signed-in-to-all-your-apps-pop-up-window-showed-as-blank-web-account-manager\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"&quot;Stay signed in to all your apps&quot; Pop-up Window Showed as Blank - \u6781\u7b80IT\uff5cSimpleIT\" \/>\n<meta property=\"og:description\" content=\"This blog will share some insights from my recent troubleshooting experiences related to post-authentication issues with Microsoft first party services. 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