About

Who Am I.

I am currently a Support Specialist at NIO, focusing on cloud-related issues for NIO Power. Previously, at Microsoft Entra ID, I specialized in identity and access management (IAM), including device registration, Windows Hello for Business (WHfB), multi-factor authentication (MFA), and single sign-on (SSO). In addition to my core expertise, I have a strong foundation in Active Directory, Servers, Cloud Computing, Network Administration, and Front-end Web Development. This diverse technical skill set enables me to effectively handle a wide range of challenges in a fast-paced IT environment.

If you're interested in learning more about my work, please kindly click on the links below to discover more.

Launch Portal Ruian's Blog

Focus Areas

How I Like to Work.

I do my best work where support, systems thinking, and documentation meet: understanding messy technical issues, getting them stable quickly, and leaving the system clearer than I found it.

Systems Understanding

I like building a clear model of how a platform behaves in production, from architecture and dependencies to the user-facing impact when something slips out of place.
Operational Support

I handle cloud and identity issues with a bias toward calm communication, fast triage, and clear ownership until the problem is actually resolved.
Troubleshooting

I enjoy tracing vague symptoms back to root causes, especially when the fix needs both technical care and a realistic understanding of the operating environment.
Documentation and Tooling

I turn repeated pain points into reusable documentation, small tools, and better workflows so the next person can move faster with less guesswork.

Skillset

Tools I Reach For Often.

#include <stdio.h>
#include <unistd.h> // for sleep()

int main(void)
{
    printf("🚀 Initiating warp drive...\\n");
    sleep(1);
    printf("🌌 Welcome Voyager, to the Ruianverse!\\n");
    return 0;
}

Support and Operations

Identity, cloud troubleshooting, incident handling, and practical support workflows.

Building and Scripting

Small tools, lightweight frontends, and automation that reduce repeated manual work.

90%
C
70%
Python
50%
Web development
30%
Java

Career and Education

Where I Learned the Work.

A short version of the path so far, from engineering school to identity support to global technical operations.

Experience

July 2021 - Sept 2022

Shanghai Wicresoft Co., Ltd

Microsoft Azure AD Identity (Authentication)
Support Engineer (Delivery Partner)

Sept 2022 - Apr 2024

Shanghai Wicresoft Co., Ltd

Microsoft Azure AD Identity (Authentication)
Technical Advisor (Delivery Partner)

Apr 2024 - Present

NIO Co., Ltd

NIO Power System
Global Technical Support

Currently shaping this chapter.

Education

Sept 2017 - Jun 2021

University of California, Davis

Mechanical Engineering (MAE)
Bachelor's Degree

Foundation in engineering, systems thinking, and problem solving.

Portfolio

Selected frames from projects, places, and life.

A mix of travel, artwork, side projects, and the small things I wanted to keep.

Journey

Mount Fuji

Ruian Ding

Cloud Support Engineer.

丁睿安的个人主页

About

Who Am I.

Focus Areas

How I Like to Work.

Systems Understanding

Operational Support

Troubleshooting

Documentation and Tooling

Skillset

Tools I Reach For Often.

Support and Operations

Building and Scripting

Career and Education

Where I Learned the Work.

Experience

Shanghai Wicresoft Co., Ltd

Microsoft Azure AD Identity (Authentication) Support Engineer (Delivery Partner)

Shanghai Wicresoft Co., Ltd

Microsoft Azure AD Identity (Authentication) Technical Advisor (Delivery Partner)

NIO Co., Ltd

NIO Power System Global Technical Support

Education

University of California, Davis

Mechanical Engineering (MAE) Bachelor's Degree

Portfolio

Selected frames from projects, places, and life.

Manhattan Beach, LA

Manhattan Beach, LA

Shadow Fiend

Shadow Fiend (A DotA Character)

Golden Gate Bridge, San Francisco

Golden Gate Bridge, San Francisco

STS Endeavour OV-105

STS Endeavour OV-105

Saint Bernard High School, LA

Saint Bernard High School, LA

Sanata Monica, LA

Sanata Monica, LA

Owl Project, UC Davis

Owl Project

OnePiece Exhibition, Shanghai

OnePiece Exhibition, Shanghai

Heaven Lake, Changbai mountain, Jilin

Heaven Lake, Changbai mountain, Jilin

Landmark 81, Ho Chi Minh City

Landmark 81, Ho Chi Minh City

Sea of Bamboo Scenic Spot, Yixing

Sea of Bamboo Scenic Spot, Yixing

Chuiyun Tongtian River, Tonglu County, Hangzhou

Chuiyun Tongtian River, Tonglu County, Hangzhou

Chicago Riverwalk

Chicago River

Osaka Museum of History

Osaka Museum of History

Chongqing Night View

Chongqing Night View

Lulu (Moto)

Lulu (Moto)

Mount Fuji

Mount Fuji

Tokyo Tower

Tokyo Tower

Highlights

A few markers along the way.

Projects Shipped

6

Positive Feedback

64

Recognitions

4

Ideas in Motion

18

Contact

Say hello when it makes sense.

Where to find me

Email Me At

Contact Me At

Microsoft Azure AD Identity (Authentication)
Support Engineer (Delivery Partner)

Microsoft Azure AD Identity (Authentication)
Technical Advisor (Delivery Partner)

NIO Power System
Global Technical Support

Mechanical Engineering (MAE)
Bachelor's Degree