I am currently a Support Specialist at NIO, focusing on cloud-related issues for NIO Power.
Previously, at Microsoft Entra ID, I specialized in identity and access management (IAM), including
device registration, Windows Hello for Business (WHfB), multi-factor authentication (MFA), and
single sign-on (SSO). In addition to my core expertise, I have a strong foundation in Active
Directory, Servers, Cloud Computing, Network Administration, and Front-end Web Development. This
diverse technical skill set enables me to effectively handle a wide range of challenges in a
fast-paced IT environment.
If you're interested in learning more about my work, please click on the links below to access my
portfolio. I welcome your feedback and comments on my blog page.
I specialize in configuration, troubleshooting, and problem resolution for NIO Power System products. My role involves providing timely and effective support to ensure optimal performance and reliability.
NIO Power provides an internet-based charging solution supported by an extensive network of charging stations and battery swap facilities. Utilizing NIO’s advanced cloud technology, we’ve developed a versatile energy service system that supports EV charging, battery swapping, and upgrades. This comprehensive system delivers seamless charging services across various scenarios for vehicle owners.
As the primary point of contact for cloud-related issues at NIO, I take responsibility for receiving, managing, and resolving problems, ensuring robust support for cloud quality within the NIO Power system.
My objective is to deliver exceptional support to all stakeholders, ensuring their concerns are addressed promptly and efficiently, thereby minimizing downtime and enhancing user satisfaction.
I developed a troubleshooting wiki to improve system architecture and operations, serving as a central hub for knowledge sharing and problem-solving. This project streamlines issue resolution and enhances our cloud infrastructure’s efficiency, reflecting my commitment to continuous improvement and operational excellence.
#include<stdio.h>
int main(void)
{
printf("hello world");
return 0;
}
To get lost is to learn the way.
July 2021 - Sept 2022
Sept 2022 - Apr 2024
Apr 2024 - Present
...
Sept 2017 - Jun 2021
...
The neon crowns glow
above the City of Angels,
haze hovers after another
nuclear sunset, I love it all.
- Mike Sonkesen
Shot by RuianD from Manhattan Beach, LA. Details
Drew by RuianD in high school ART class. Details
Shot by RuianD in the trip to San Francisco. Details
Shot by RuianD in the field trip (Award of the first place of STEM Summit). Details
Shot by RuianD in the last day of high school. Details
Shot by RuianD at the seaside. Details
An Owl Porject (ENG 003), UC Davis. Details
An Huge Onepiece Mural, visit with Xiaowu. Details
The highest volcanic lake in the world. Details
The night view of Ho Chi Minh City. Details
I am currently a Support Specialist at NIO, where I focus on cloud-related issues for NIO Power, please feel free to contact me during non-working hours
Minghang, Shanghai
China
drakk@126.com
rainding0311@gmail.com
Phone: (+86) 13764829028